Question 1

How do I order?

Accepted Answer

1. Select your custom products. Pick a product family, size and options — or ask for a recommendation. 2. Submit your logo or design. Upload vector artwork or send what you have to the in-house design team. 3. Receive and approve your free mock-up. Review the proof, request changes, and approve when it's right. 4. Pay and submit the order. Production is released only after proof approval and payment confirmation. 5. We ship it out. Typically about 10 business days after artwork approval; rush may be available.

Question 2

Can I get a free mock-up?

Accepted Answer

Yes. Submit your logo or design for a free mock-up, then review and approve the proof before production.

Question 3

Is financing available?

Accepted Answer

Financing is available through a third-party partner. Terms and eligibility are handled by the provider.

Question 4

How long does production take?

Accepted Answer

Production is typically about 10 business days after artwork approval (instent.com FAQ cites shipping within 10–12 business days). Rush options may be available and vary by product. Dates are estimates, never guarantees.

Question 5

Which frame tiers are available?

Accepted Answer

V5 and V4 commercial grade steel; V4 Lite and V3 commercial grade aluminum. Ask the team to match a frame to your usage.

Question 6

What fabric is used for pop-up tent tops?

Accepted Answer

600D polyester, UV and water resistant and fire retardant.

Question 7

What table cover sizes are available?

Accepted Answer

4, 6 and 8 foot sizes, in fitted, non-fitted, stretch and cross-over styles.

Question 8

What flag bases are available?

Accepted Answer

Choose a base suited to your surface. Options include ground spike & ball bearing, heavy duty X-base, 30 lbs rubber weight, water bag, ground screw and metal base.

A better-informed event starts here

Field guides

Frame Tents vs. Pop-Up Canopy Tents: Which Is the Best?

What Is a Feather Flag? A Guide to Custom Feather Flags

Why Custom Tents for Event Marketing Are the Future

Why Custom Table Covers Matter for Vendor Booth Success

Booth Tents: Sizing Guide

Attract Crowds and Educate Patients: The Essential Guide to Health Fair Displays

Frequently asked questions

Find your starting footprint